FAQ

Yes. Our R&D team of 20+ engineers, backed by 12 years of technical expertise and 50+ patents, can develop new products from concept to mass production. We also have a state-registered energy efficiency lab to validate performance before launch.

We take IP protection very seriously. We sign strict NDA and exclusivity agreements with every OEM/ODM partner. Since we do not sell under our own brand, your designs, molds, and proprietary features remain exclusively yours.

Absolutely. We offer full customization including exterior color, panel material (metal, glass, etc.), logo printing, control panel design, and branded packaging. All product molds are developed in-house, giving us complete flexibility.

 Beyond manufacturing, we offer comprehensive support including market insight sharing, product line competitiveness assessment, new product line planning, and product positioning strategy — helping you stay competitive in your market.

 Yes. OEM/ODM is our core business. We have been a dedicated electric water heater OEM/ODM manufacturer for over 12 years, serving well-known brands worldwide. We do not operate our own retail brand, so there is zero competition with our partners.

Yes. Our products are exported globally. We hold international certifications including CE, CB, and ROHS, which enable smooth customs clearance in most markets. We can also assist with obtaining additional local certifications if needed.

We offer FOB, CIF, and EXW. Our export department, established in 2023, handles global logistics and can arrange shipping to any destination worldwide. We work with reliable freight forwarders to ensure safe and timely delivery.

Each unit is carefully packed with reinforced foam, corner protectors, and a strong corrugated carton. We perform packaging strength tests and simulated transport vibration tests in our lab to ensure products arrive in perfect condition.

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For standard orders, the typical terms are 30% deposit upon order confirmation and 70% balance before shipment.

Yes. We provide regular production updates with photos at key milestones. Once shipped, you will receive the tracking number and all shipping documents (Bill of Lading, Commercial Invoice, Packing List, etc.) promptly.

Thanks to our advanced manufacturing equipment (imported EISENMANN and WAGNER lines), MES real-time monitoring, and strict quality protocols, our defect rate is maintained well below the industry average. We continuously invest in process improvement to minimize quality issues.

We have a dedicated quality response team. Upon receiving a complaint, we initiate a root cause analysis within 24 hours and provide a resolution plan within 3 working days. For confirmed manufacturing defects, we offer replacement, repair, or credit — as agreed in the contract terms.

We have a state-registered testing and evaluation center with over 100 comprehensive inspection items, covering energy efficiency, safety compliance, chemical analysis, lifespan testing, salt spray testing, and simulated transport vibration — among others. Every unit undergoes rigorous inspection before leaving the factory.

Warranty terms are tailored to each partner's requirements and market needs. We typically support warranty periods as agreed in the contract and can provide technical documentation and spare parts to support your after-sales service.

Our products have passed ISO 9001 quality management system certification, China Compulsory 3C certification, and international certifications including CE, CB, and ROHS. We also hold over 100 awards and authoritative certifications.